Returns are only accepted if purchased through hqnutrition.ca. We are unable to process returns/refunds/exchanges for third-party retailer purchases.
For return/refund, the method used to purchase HQ products must be returned to the original method of payment. Gift cards used in purchases cannot be returned as cash; they will be re-issued.
You can return your UNOPENED merchandise to our warehouse up to 15 days from the purchase date. You must first receive a Return Authorization Notice from Customer Service by contacting us at firstname.lastname@example.org.
Items returned without a completed Return Authorization Notice will not be refunded, nor will it be re-shipped to you.
Shipping charges are not refundable. The cost of shipping returned products to HQ and re-ordering a replacement item is the responsibility of the customer.
Please note that all free items are final sale. There will be no refunds or exchanges given for free items.
To return apparel/gear, it must be in original condition, unworn/unused with original tags and labels.
If the item(s) you ordered are defective or shipped incorrectly, please contact us within 48 hours at email@example.com with your order number, name, address, and telephone number. We will require a photo and any details in order to review your claim.